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Payment update: Card2Crypto & convenient alternatives

Summary: Some customers have recently had difficulties with Card2Crypto. We have made improvements and also ensured that you can alternatively pay for your order by bank transfer (prepayment/SEPA) without having to cancel the order. You can find all information and links in your customer account or in your order confirmation.

What happened?

Some payments via Card2Crypto did not go through as expected. That was annoying—thank you for your feedback! We have updated the system and set up a clean fallback.

How to continue paying safely

  1. Card2Crypto (credit card, Apple Pay, Google Pay, SEPA)
  • Open your customer account and open the open order.
  • There you will find the payment button—the assignment to the order happens automatically.
  • Alternatively, the button is also linked in your order confirmation.

Tutorial video: On our Instagram profile we show the process step by step (search for @kratoein).

2)Bank transfer/prepayment (fallback)

  • If Card2Crypto does not work for you, you can simply pay by bank transfer.
  • The necessary details (payment reference, IBAN, etc.) are in your customer account for the order as well as in your order confirmation.
  • Important: You do not have to cancel anything—we will match the payment automatically.

Frequently asked questions

Do I have to cancel my order if one payment method does not work?
No. Simply choose the other method (Card2Crypto ↔ bank transfer). The assignment happens automatically.

Where can I find the correct links?
In the customer account under Orders and in your order confirmation (email).

How quickly is my payment confirmed?
Card2Crypto is usually recognized immediately. Bank transfers take 1–2 business days depending on the bank.

Get started

If you have any questions, our support will be happy to help: support@kratoein.com.
Thank you for your trust!

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