Right of Withdrawal

Right of Cancellation for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional.)

Right of Cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day

on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and they are delivered uniformly;
on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided you have ordered multiple goods as part of a single order and they are delivered separately;
on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in multiple partial shipments or pieces.

To exercise the right of cancellation, you must inform us (c/o IP-Management #2269, Ludwig-Erhard-Straße 18, 20459 Hamburg, Phone: +49 152 19332777, Email: support@kratoein.com) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form, although this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your cancellation of this contract.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in respect of this reimbursement.

Note regarding cryptocurrency payments: Since cryptocurrency transactions are technically irreversible and cannot be reversed by conventional means, reimbursement via the same payment channel may not be possible. In such cases, the refund will be processed by mutual agreement either in the originally used cryptocurrency (where technically feasible) or by bank transfer. Please contact our customer service in this case: support@kratoein.com

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions and Expiry of the Right of Cancellation

The right of cancellation does not apply to contracts

for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that may spoil quickly or whose expiry date would quickly be exceeded;
for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract but which can be delivered no sooner than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market which the trader cannot control;
for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of cancellation expires prematurely in the case of contracts

for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model Cancellation Form

(If you wish to cancel the contract, please complete and return this form.)

To c/o IP-Management #2269, Ludwig-Erhard-Straße 18, 20459 Hamburg, Email: support@kratoein.com
I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the sale of the following goods (*) / provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.