GTC
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts concluded with us as the provider (Kratoein) via the website www.kratoein.com. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby objected to.
(2) A consumer within the meaning of the following regulations is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Formation of Contract
(1) The subject of the contract is the sale of goods. Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.
(2) You may submit a binding purchase offer (order) via the online shopping cart system. The goods intended for purchase are placed in the "shopping cart". You may access the "shopping cart" at any time via the corresponding button in the navigation bar and make changes. After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering your personal data, payment and shipping conditions, the order data will be displayed as an order summary. Before submitting the order, you have the opportunity to review, change or cancel the order. By submitting the order via the corresponding button, you make a binding offer to us. You will first receive an automatic email confirming receipt of your order, which does not yet constitute acceptance of the contract.
(3) Acceptance of the offer (and thus the conclusion of the contract) takes place within 2 days by confirmation in text form (e.g. email), in which you are informed of the execution of the order or delivery of the goods (order confirmation). If you have not received a corresponding message, you are no longer bound by your order. Any services already provided will be reimbursed immediately in this case.
(4) Your enquiries for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by email), which you can accept within 5 days.
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place by email, partly in an automated manner. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured and in particular not prevented by spam filters.
§ 3 Payment Methods
(1) Bank transfer / Prepayment
If you select this payment method, you transfer the invoice amount to our bank account after receiving the order confirmation. IBAN and payment reference are provided in the order confirmation email and in your customer account. Your order will be processed and dispatched after receipt of payment.
(2) Payment via Card2Crypto (+3% fee)
If you select this payment method, payment processing is carried out via the external payment service provider Card2Crypto. Accepted payment methods are credit card (Visa, Mastercard, Maestro), Apple Pay, Google Pay and SEPA bank transfer. A 3% surcharge on the order total applies for the use of Card2Crypto, covering the provider's transaction costs; this surcharge is not retained by Kratoein. No identity verification (KYC) is required. The payment link will be provided after checkout on the confirmation page, in the order confirmation email and in your customer account.
(3) Payment with cryptocurrency via BTCPay
If you select this payment method, payment processing is carried out via our self-operated BTCPay Server (btcpay.kratoein.com). Accepted cryptocurrencies are Bitcoin (BTC), Monero (XMR) and further cryptocurrencies depending on current configuration. No additional fees are charged by Kratoein; standard network transaction fees (miner fees) calculated by the buyer's wallet apply. No identity verification (KYC) is required. The payment link will be provided after checkout on the confirmation page, in the order confirmation email and in your customer account. Cryptocurrency transactions are technically irreversible once sent; in the event of a legitimate cancellation, refunds will be processed in the original cryptocurrency used or – where technically not possible – by bank transfer, following mutual agreement.
§ 4 Right of Retention, Retention of Title
(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 5 Warranty
(1) The statutory rights for defects apply.
(2) As a consumer, you are requested to inspect the goods upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as promptly as possible. Failure to do so has no effect on your statutory warranty claims.
(3) Where a characteristic of the goods deviates from objective requirements, the deviation shall only be deemed agreed if you were informed of it by us prior to submitting your contractual declaration and the deviation was expressly and separately agreed between the parties.
§ 6 Choice of Law
(1) German law applies. For consumers, this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of more favourable treatment).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.
II. Customer Information
1. Identity of the Seller
c/o IP-Management #2269
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany
Phone: +49 152 19332777
Email: support@kratoein.com
VAT identification number pursuant to § 27a German VAT Act: DE452165256
Alternative dispute resolution: The European Commission provides a platform for online out-of-court dispute resolution (ODR platform), accessible at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
2. Information on the Formation of Contract
The technical steps leading to contract conclusion, the conclusion itself and correction options are governed by the provisions on "Formation of Contract" in our General Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text
3.1. The contract language is German.
3.2. The complete contract text is not stored by us. Before submitting your order via the online shopping cart, the contract data can be printed or saved electronically using the browser's print function. After receipt of your order, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by email.
3.3. For enquiries outside the online shopping cart system, all contract data will be provided to you as part of a binding offer in text form (e.g. by email), which you can print or save electronically.
4. Key Characteristics of the Goods or Service
The key characteristics of the goods and/or service are set out in the respective offer.
5. Prices and Payment Terms
5.1. The prices listed in the respective offers as well as the shipping costs are total prices. They include all price components including all applicable taxes.
5.2. Shipping costs are not included in the purchase price. They can be accessed via the corresponding button on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you in addition, unless free shipping has been agreed.
5.3. Any costs of payment transfer (bank transfer or exchange rate fees charged by credit institutions) are to be borne by you in cases where delivery is to an EU member state but payment is initiated outside the European Union. For cryptocurrency payments, the buyer bears any applicable network fees (miner fees).
5.4. The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.
5.5. Unless otherwise stated for individual payment methods, payment claims arising from the concluded contract are due immediately.
6. Delivery Conditions
6.1. Delivery conditions, delivery date and any delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
6.2. As far as you are a consumer, it is governed by law that the risk of accidental loss and accidental deterioration of the sold item during shipping only passes to you upon delivery of the goods, regardless of whether shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by us or another person designated to carry out the shipment.
7. Statutory Liability for Defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
These Terms and Conditions and Customer Information were prepared by lawyers specialising in IT law at Händlerbund and are permanently reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service
Last updated: 20.04.2026