Shipping policy
Delivery Area
We deliver within Germany and to all of the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping Costs (incl. VAT)
| Weight | Germany | EU international |
|---|---|---|
| DHL parcel up to 2 kg | €6.19 | €14.49 |
| DHL parcel up to 5 kg | €7.69 | €16.49 |
| DHL parcel up to 10 kg | €10.49 | €21.49 |
| DHL parcel up to 20 kg | €18.99 | €27.30 |
| DHL parcel up to 31.5 kg | €23.99 | €45.49 |
Delivery Times
| Destination | Delivery time |
|---|---|
| Germany | 3–5 business days |
| EU international | 5–7 business days |
The delivery period begins after the conclusion of the contract – or, in the case of prepayment, after receipt of payment. No deliveries on Sundays or public holidays. For orders with different delivery times, the longest delivery time applies.
Discreet Shipping
We value your privacy. All shipments are packaged discreetly and neutrally – with no indication of the contents on the outside.
Accepted Payment Methods
| Payment method | Details |
|---|---|
| 🏦 Bank transfer / Prepayment | Free of charge · IBAN and payment reference available in your customer account and order confirmation |
| 💳 Card2Crypto (+3% fee) | Credit card (Visa/Mastercard), Apple Pay, Google Pay, SEPA · no KYC · instant confirmation |
| ₿ Crypto via BTCPay | Bitcoin, Monero & more · no fees · self-hosted BTCPay Server · maximum privacy |
Payment Process
The payment process is identical for Card2Crypto and crypto:
| Step | What happens |
|---|---|
| 1 | Add items to your cart and proceed to checkout as normal |
| 2 | Complete your order – you will land on the thank you page / order confirmation |
| 3 | Click the payment button on that page (Card2Crypto or crypto) |
| 4 | Complete the payment on the respective payment page |
| 5 | We receive confirmation in real time and start processing your order immediately |
Note: The payment link is also available at any time in your order confirmation email and in your customer account under "My Orders" – in case you closed the page. For bank transfer, IBAN and payment reference are also available there.
Legal Notice
The customer is responsible for complying with the laws of the destination country. Please check before ordering whether the purchase, import and possession of the product is permitted in your country. We accept no liability for any legal consequences in the destination country.
Questions about shipping or payment?
📧 support@kratoein.com